Frequently Asked Questions
Do you ship items?
Yes. At this time, we only ship our DIY Kits, Dumb Bread, Brownies, Cookies, and 4-ounce Cake Jars. Orders are shipped Monday-Tuesday. We ship all our products via USPS Priority, to locations within all the 50 United States and its territories. USPS Priority shipping is not guaranteed. However, USPS Express shipping is guaranteed by USPS. USPS Express shipping is available for an additional cost.
Is shipping the only way to get my order?
No. We offer pick-up as well as delivery for customers to get their products. Pick-up orders are available Saturday-Monday. Delivery orders are considered custom orders and will require customers to use our Custom Order Form also found our homepage.
What shipping carrier do you use?
We ship all our products via USPS Priority, to locations within all the 50 United States and its territories. USPS Priority shipping is not guaranteed. However, USPS Express shipping is guaranteed by USPS. USPS Express shipping is available for an additional cost.
What is the shelf-life of your products?
All our products have a shelf-life of 5-6 days from production time if stored at room temperature. Refrigeration of products may lengthen their shelf-life.
Do you create custom-order products?
Yes. You can place custom-order items. To place a custom order, you must use our Custom Order Form also found on our homepage.
Do you provide items for large parties/events?
Yes. We cater to events of various sizes. Items for large parties and events should be placed by using our Custom Order Form also found our homepage.
Do you have gluten-free products?
The items currently listed on the website are not gluten-free. However, upon request we can make gluten-free versions of our brownies, cookies, and cake jars. Please be aware that these items are not made in a gluten-free environment. If you would like to order gluten-free items, please use our Custom Order Form also on our homepage.
Can I change my order after it has been placed?
Any changes to orders that will be shipped must be made within 24 hours of placing your order. Any changes to pick-up orders must be made three days in advance of pick-up date. The ability to change your order for a delivery or custom order will be outlined in the invoice.
What is your cancellation/refund policy?
All our items are perishable and final sale. We do not accept returns on any items. Orders for items that are being shipped are NON-REFUNDABLE. We do not refund any cancellations made less than 48 hours in advance of your chosen pick-up time. Any cancellations made prior to the before mentioned cancellation time will result in a 50% cancellation fee. Custom items cannot be refunded. Pick-up orders cancelled within the aforementioned time frame can be transferred to a new date based on availability, less a $30 transfer fee. Policies for custom dessert catering events are stated within the invoice terms of service.
How far in advance should I place my order?
We recommend a minimum of 3-weeks to place custom and pick-up orders to ensure that your event date is available.
Do you offer rush orders?
Rush orders will be considered on a case-by-case basis and are only available for pick-up or delivery orders as we cannot control the postal system. Any rush order muse be placed using our Custom Order Form also on our homepage.